Counterfeits Exist Online - Always Use Caution. We are driven by helping consumers make healthier choices, and this also involves helping our customers find safe & trusted places to purchase. On open platforms such as Jet, Ebay or Amazon, buyers are often purchasing from an unauthorized 3rd party seller whom we cannot verify. We have found unauthorized seller's listing counterfeits, expired, damaged, improperly stored & opened products as “new”. While we are working alongside many of these site's teams to clean up their marketplaces, the "openness" of these platforms leaves vulnerabilities for counterfeits and other "inauthentically new" products to be sold.
For the freshest, guaranteed-authentic product, we recommend buying in-store or online at one of our many Authorized Retailers.
Please don’t hesitate to contact us directly to verify whether a particular seller is authorized.
Mad Hippie offers a 60-day no hassle money back guarantee as well as our industry renowned individualized customer service if you provide us proof that your Mad Hippie product was purchased from one of our authorized sellers.
Mad Hippie’s 60-day no hassle money back guarantee, customer service, and limited warranty covers only products purchased from authorized sellers who respect our quality control standards. Our products are sometimes sold by companies or individuals that are not authorized. Products sold by unauthorized sellers are often acquired from unreliable sources and we have found counterfeits being sold. As a result, Mad Hippie cannot ensure the authenticity, freshness, effectiveness, safety, quality, or proper storage of products sold by any unauthorized seller. Mad Hippie goes to great lengths to prohibit unauthorized sellers from selling inauthentic, subpar, spoiled, or improperly stored products, and products that are misleadingly listed as “new,” but these practices still exist, particularly online.
Please use diligence when selecting where you purchase Mad Hippie products. We love hearing from customers and are happy to help you find the right places to buy our products. Don’t hesitate to contact us directly to verify whether a particular seller is authorized.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.